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Home automation is an exciting technology that incorporates a
number of systems on a variety of levels, from high-level scripting
components to low-level communication on the power lines.
Unfortunately, sometimes parts of the system misbehave. This page
is a collection of tips for identifying and addressing a variety of
problems. This is by no means complete, so please feel free to
e-mail us if you
have a problem not addressed on this page.
Sections:
Software Issues
Shion won't start.
You may have a corrupted binary. Download a fresh
copy and try again.
I purchased a license, but the program keeps nagging me!
Delete the folder at
Library/Application Support/Shion
and double click the license file again to reinstall it.
Shion won't quit. (Even Force Quit fails!)
Unplug the USB connection to the controller. (This is actually a
hardware issue.)
Shion complains about an Indigo kernel
extension.
Delete or move the file at
/System/Library/Extensions/IndigoOverrides.kext
Reboot your computer and restart Shion.
There's a delay between when I switch on
a light using a remote and when the status is updated in Shion.
In default INSTEON configurations, Shion can send commands to devices
without the need to link them to the PLC. However, while
the PLC can send commands to the devices, it cannot listen to broadcast
traffic from other devices (such as a LampLinc and RemoteLinc). To
enable real-time synchronous updates, you must link each device with
the PLC.
Typically, this involves holding down the SET button
for 10 seconds on the device module (LampLinc, ApplicanceLinc) until
the unit begin blinking. Then, hold down the SET button
on the PLC until other device stops blinking.
For more specific instructions, refer to the devices' manuals for
instructions to link SwitchLincs and other kinds of modules. (Note that this
information does not pertain to X10 devices.)
Hardware Problems
Shion is launched, but no controller is visible.
If you are using a USB powerline controller, please verify that
everything is connected properly. If you are using a serial port
device, check that the proper serial port is selected in the
preferences.
If connections are not the issue, try unpowering the unit (unplug,
wait a few seconds, plug back in) or resetting
the PLC to its original factory state.
The controller is visible, but no devices are responding.
Sometimes, the powerline network will "go down" and can be
brought back by resetting any access points or phase couplers that
are causing problems.
If access points have been reset and the problems persist, try
resetting the controller.
If that fails, reset any lamp or appliance nodes.
Finally, if that doesn't solve the problem,
reset the controller to its factory state.
Miscellaneous Tips
Restore PowerLinc USB To Factory Settings
INSTEON PowerLinc USB Controllers:
- Unplug the PowerLinc for at least 10 seconds.
- While unplugged from the power, plug in the USB cable.
- While holding down the
Set button, plug the
PowerLinc into the wall.
- Continue to hold the
Set button for at least 5
more seconds.
- Release the
Set button.
The unit should blink while resetting and then return to normal.
Once the device has been reset, reconnect it to the computer.
If this reset fails to solve the problem, please see our
instructions for replacing and updating the
software on the PowerLinc.
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